Frequently Asked Questions
Due to COVID-19 any items being returned are not eligible to be resold, and all refunds will be issued in the form of an SXA gift card or an exchange. We appreciate your understanding!
How do I return?
• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
• Within 15 days from the date of purchase
• Items that are unused
• In the original packaging with all the tags intact
• They must be in original condition
• For swimwear, tag/hygiene sticker must be attached in original condition.
• In the original packaging
Please review our returns policy on FAQ page for more information.
We "SHOP SXA" reserve the right to refuse returns on items that have been worn, stained, laundered or altered in any way. This includes such marks as bodily fluids, deodorant stains and removed/tampered with hygiene liners.
What items are non-refundable?
The following items cannot be returned:
• Gift cards
• Discounted items (i.e. sale products or products purchased using a promo code.)
• International order sales are final.
The item I received is damaged!
• If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
• Refund to store credit via SXA gift card.
• Exchange for another item.
How do I ship back the items?
• For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. Original shipping fees, taxes and/or shipping insurance is not eligible for refund.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us via email: